Shipping & Delivery

1. Order processing and dispatch

Once your order is confirmed and the booking amount is received, your vehicle is scheduled for production according to its specifications (colour, configuration, accessories). Typical timelines are:

Estimated dates will be confirmed at the time of order. Delays due to factors beyond our control (component shortages, transportation strikes, force majeure) will be communicated to you promptly.

2. Shipping coverage

We currently ship City Cab vehicles to all states across India and selected locations in Nepal through our authorised dealer network and dedicated logistics partners. Vehicles are typically delivered:

• Within Lucknow and 200 km radius: by our own delivery team, free of charge.
• Within Uttar Pradesh: by truck transport, freight charges as per quotation.
• Across India: via dedicated automobile carriers, freight as per actual.
• Nepal: via our Nepal dealer partners. Customs duties, taxes, and clearance fees are the buyer's responsibility.

3. Freight and delivery charges

Freight charges are calculated based on destination, mode of transport, and number of units. The exact amount will be quoted at the time of order confirmation and is in addition to the vehicle price. Freight is non-refundable once the vehicle has been dispatched.

4. Risk of loss

Risk of loss or damage passes to the buyer upon delivery at the agreed delivery location. We recommend that buyers inspect the vehicle thoroughly before signing the delivery receipt. Any visible transit damage must be reported on the delivery receipt and to us in writing within 48 hours of delivery, accompanied by photographs.

5. Registration and documentation

Vehicles are supplied with the following documents:

• Form 22 (initial roadworthiness certificate)
• Sales invoice
• Vehicle warranty card
• Owner's manual
• iCAT/ARAI Type Approval Certificate copy (where applicable)
• PUC (Pollution Under Control) certificate — not applicable to fully electric vehicles, as they are zero-emission

RTO registration is the buyer's responsibility, although our dealers can assist with the process for a service charge. Road tax, registration fees, and insurance are not included in the vehicle price unless explicitly stated.

6. Inspection on delivery

Please inspect the following at the time of delivery:

• Chassis number and motor number match the documents.
• Body has no visible transit damage.
• All accessories ordered are present.
• Battery is charged and the vehicle starts.
• Warranty card and documents are signed and dated.

7. Delayed delivery

If delivery is delayed beyond the agreed schedule for reasons attributable to us (and not force majeure or buyer-side delays), please contact your dealer or our customer service. We will keep you updated and, in exceptional cases, may offer reasonable compensation as per applicable law.

8. Failed delivery

If delivery cannot be completed because the buyer is unavailable at the agreed delivery time and location, additional storage and re-delivery charges may apply. Vehicles unclaimed beyond 30 days may be subject to administrative fees.

9. Contact